MDRT - Global Services

The MDRT Culture of Excellence Awards recognize excellence in leadership in six specific areas of agency management. The awards honor leadership contributions to the overall success of each team, and set a new global standard for achievement in financial services leadership.

MDRT Global Services will support your journey to leadership excellence through resources and content on how to improve in the six key benchmarks for the award.

Qualification criteria:

Global Services members can qualify for the MDRT Culture of
Excellence Awards by submitting agency data related to:

Production
Retention
Recruitment
Persistency
Whole Person
MDRT/MDRT Academy Membership

*Award qualifiers must be current Global Services members.

Watch this detailed video to learn more about the award criteria.

The following criteria for the MDRT Culture of Excellence Awards set a global standard of excellence. Leaders who achieve them embody the top-tier model of successful agency leadership.

Members will earn the award by reaching one of three levels:

3 out of 6 criteria met
4 out of 6 criteria met
5 out of 6 criteria met

Application deadline:

Award applications may be submitted for qualifying members from January to March 2023. Winners will be announced in May 2023 and honored at an award ceremony at the MDRT Annual Meeting and Global Conference.

The following criteria for the MDRT Culture of Excellence Awards set a global standard of excellence. Leaders who achieve them embody the top-tier model of successful agency leadership.

Criteria	Requirement	Criteria Definition
1. Production	The agency must increase its annual production over the previous year by at least 25%.	Production is defined as MDRT-eligible production (FYC or FYP) paid to your agency. The production period is the calendar year, January 1 through December 31. Commissions/premiums should be expressed in USD or by using the MDRT conversion factor. Gross Dealer Concession (GDC) is accepted as premium.
2. Retention	The agency must have at least a 75% annual agent retention rate.	Retention is defined by a 1:1 assessment. For example, if your agency had 100 agents at the end of 2021, at least 75 of those same agents are still in your agency at the end of 2022. Note: Any agents maintained within the company but moved into another agency due to “spin off” may be counted toward a leader’s annual agent rentention.
3. Recruitment	The agency must have at least a 20% annual agency recruitment rate.	Agency recruitment is defined by an increase in the number of new agents recruited to an agency when compared to the previous year’s total agency size (total number of agents). For example, if your agency was comprised of 100 total agents at the end of 2021, your agency would need to recruit a minimum of 20 new agents at the end of 2022 to satisfy 20% annual agency recruitment.
4. Persistency (13^th month)	The agency must have at least a 90% 13^th month persistency rate.	Persistency is measured by how long clients retain their policies, looking at the number of first-year policies that renew at the 13^th month. For example, if your agency had 1,000 first year policies in 2021 due for renewal in 2022, 900 would need to be renewed in order to have a 90% persistency rate.
5. Whole Person	Must complete all three in current year: Community Involvement (1 proof of completion from current year) Learning Engagement Score (Complete 1 out of the 3): Meeting attendance. Attend MDRT’s Annual Meeting or Global Conference in the current year. Webcast attendance. Attend 100% of Global Services webcasts in the current year. Complete assigned modules in Harvard ManageMentor for the current year. Participation in Pilot Program Feedback	Community proof of completion: Photo, media/press article or attestation by member of the service activity. Proof must include the member’s name, agency name, date of service and details of community impact. This should be an agencywide effort in community service. Learning Engagement: Simply check the applicable box and MDRT Global Services will verify this criteria. No need to provide proof of engagement. Participation in Pilot Program Feedback: Members must have responded to each feedback request from MDRT Global Services in the past year within deadline of the feedback request.
6. MDRT/MDRT Academy Membership	100% of agents in your agency must be either current members of MDRT (if eligible) or the MDRT Academy, for countries/territories where the MDRT Academy is available.	To satisfy this criteria, the Global Services member must provide a list of all of their agents with their corresponding MDRT ID numbers for their MDRT or MDRT Academy membership.

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